When in doubt, it doesn't hurt to turn your Delvfire off and back on again.
If your Delvfire has one of the following problems, it may be resolved with a restart:
- Not syncing with the app
- Sleep/activity data not appearing in the app
- Function button not responding
- Charged but doesn't turn on
- Not tracking your steps or other stats
How to reboot
Open the VeryFitPro app and navigate to Device > More > Reboot and then tap Confirm Reboot. This will back up your current data, restart your Delvfire and restore your data once this operation is complete.
This doesn't help me :( I've had my watch on charge. I've put it back on and it's came up with a box on the screen. With maybe an arrow pointing upwards.
Now it won't show screen.
If I go through the app it doesn't allow me to click device as its not connected so I can't reboot through the app?
Hi Chelsie, this sounds like an issue that will require the assistance of our support team to resolve. I'm creating a support ticket now and someone will be in contact with you shortly to get you back up and running as quickly as possible.
I am also facing the same issue
Hi Manishaarora8, I believe you've already been in touch with us, but if not please submit a request for support (at the top of this page) and we'll be happy to assist you further.
had less than 48 hours - no longer available via bluetooth for two different devices - have followed "suggestions" in regards to resetting the bluetooth but these do not work. Other BT devices connect without problem.
Hi Peter, I've created a ticket to assist you with this so we'll be in touch shortly. If you've tried to install on a number of different devices there is a potential for the previous installs to block any subsequent attempts. We recommend following this article to resolve the issue: https://help.delvfire.com/hc/en-us/articles/360005100233
I've managed to get it working again.
Hi Peter, glad to hear you got this sorted by yourself in the end. Thanks for letting us know.
I am having this issue. Cannot reboot watch as not connected. Have uninstalled app and reinstalled and restarted phone but nothing! Please help!
On the Device page in the VeryFitPro app none of the options can be selcted
The sync process is stuck on 5%. No historic data can be seen via the main page, but the details page shows the historic data graphs
Unable to connect.
this device is not living up to the hype on your web pages, can I have my money back?
Given that you can't reset the Pulse tracker if you cannot connect to it!!
Go to the app, then Device, then Unbind (centre bottom). Now you should be able to go through the process of reconnecting.
Not sure if you lose any historical data though.
I don't know how you can do this? I got mine this morning. It will not pair up just comes up with different -numbers next to device name. I can not forget device on my phone Bluetooth as no option to do so. I can not get into the app to reset device until it pairs which it can not do so and as above says go to device and unbind there is no option to do this. I open the app and it says to pair and searches , finds it then won't connect and I can't do anything else in the app.
What else can I try? ? Or shall I send back
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