How do I return an item?

You can return an item for a refund up to 30 days after the date you purchased it from Amazon. After this time, you will be eligible for a repair or exchange providing it's still within warranty.

How to return

  1. Pack the item back into its original packaging along with any documentation or accessories that came with it.
  2. Open Amazon > Your Account > Your Orders > Return Item. Amazon will then give you further instructions on how to return the item to them.

If you require further assistance with returning an item, you will need to contact Amazon directly either by email, phone or chat.

Contact Amazon

Amazon.co.uk Amazon.com Amazon.de
  1. Open Amazon.co.uk by clicking here
  2. If your order isn’t displayed click Choose a Different Order (button to the right of the page)
  3. Select the item you wish to speak to Amazon about
  4. In Step 2 on the Amazon page Tell us more about your issue select Other order issue from the menu
  5. In Select issue details menu select Something else
  6. You will now have the option to email, phone or chat to Amazon directly
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